Privacy Policy

Last updated: 2 June 2026

Introduction

Cope Business Support Ltd trading as Cope Energy (“Cope Energy”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request our services or otherwise interact with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Information we collect

Information you provide

• Name, company name and job title
• Business address, email address and telephone number
• Information relating to your enquiry
• Utility account information
• Meter and supply point details
• Energy consumption and contract information

Information collected automatically

When you visit our website, we may collect information including your IP address, browser and device information, website usage data, pages viewed, referring website addresses and cookie or analytics information.

Information obtained from third parties

We may obtain business contact information from publicly available sources, business directories, professional networking platforms and sales intelligence providers. This may include names, job titles, company names, business email addresses and business telephone numbers.

How we use your information

• Respond to enquiries and requests
• Provide quotations and consultancy services
• Obtain quotations from utility suppliers
• Arrange and manage utility contracts
• Deliver our services and manage customer relationships
• Improve our website and services
• Maintain records of communications
• Undertake business development activities
• Comply with legal and regulatory obligations
• Protect our business against fraud and misuse

Lawful basis for processing

Contract

Where processing is necessary to provide services requested by you or your business.

Legitimate interests

Where processing is necessary for our legitimate business interests, including responding to enquiries, managing customer relationships, promoting our services and developing our business.

Legal obligation

Where we are required to process personal information to comply with legal or regulatory requirements.

Consent

Where consent is required by law, including certain marketing communications and the use of non-essential website cookies.

Marketing communications

We may contact businesses regarding products and services that may be relevant to them. You may opt out at any time by following the unsubscribe instructions included within communications or by contacting us directly.

Sharing your information

We may share personal information with trusted third parties where necessary to provide our services or operate our business, including:

• Energy and utility suppliers
• Meter operators and industry service providers
• Payment service providers
• IT and cloud hosting providers
• CRM, sales intelligence and marketing service providers
• Professional advisers
• Regulatory authorities and government bodies where required by law

We do not sell personal information to third parties.

International transfers

Some service providers may process personal information outside the United Kingdom. Where this occurs, we take appropriate steps to ensure personal information remains protected and is transferred in accordance with applicable data protection laws.

Data security and retention

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access is restricted to those who require it for legitimate business purposes.

We retain personal information only for as long as necessary for the purposes for which it was collected and to meet legal, regulatory, accounting and reporting requirements. When it is no longer required, it will be securely deleted or anonymised.

Your rights

Under applicable data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of processing
• Object to processing
• Request transfer of personal information where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, email info@copeenergy.co.uk.

Automated decision-making

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.

Cookies and third-party websites

Our website may use cookies and similar technologies. Please read our Cookie Policy for further information.

Our website may contain links to external websites. We are not responsible for their privacy practices or content and encourage you to review their privacy policies.

Questions and complaints

If you have questions about this policy or concerns about how we handle personal information, contact us at info@copeenergy.co.uk or call 0333 210 0460.

You also have the right to lodge a complaint with the Information Commissioner’s Office, the UK’s data protection regulator.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be published on this page together with the updated revision date.